|
SoloDining.com Home | Information | Restaurants | Tips | For Restaurateurs | SoloDining.com Newsletter | List of Popular Topics |
|
|
"Take-out" Survival Tactics
Assume the following about any takeout restaurant: (1) anyone taking your order is busy to distraction; (2) a language barrier exists; (3) a customer service department is nonexistent. Then act accordingly. To increase the odds that "brown paper bag" contains "your" order, institute action — "READ-BACK." Insist your order taker READ-BACK your order (especially "special instructions"!). Follow up by insisting the staff person READ-BACK your order when he or she delivers it or when you pick it up. (Sakland's rationale: "It helps them fix your instructions in their mind.") He concluded with this simple, but helpful suggestion: When time allows, ask the bill be faxed to you for prior approval.
Return to Top
|